This seminar will focus on the interpersonal skills which are crucial to personal effectiveness in the 21st Century Practice. It will particularly help seniors and managers to be more impactful when dealing with others, a very real challenge in the current climate when working remotely. Topics covered in this interactive, workshop-style event will include:

  • Identifying who you should be focussing on and what they need from you – particularly when working remotely
  • Straightforward but effective strategies for managing clients, colleagues – and your boss
  • Communicating and influencing effectively to build rapport and get good outcomes with key stakeholders
  • Key do’s and don’ts for virtual meetings
  • Handling conflict and difficult situations assertively and effectively

30th June 2020 9.30 – 12.30

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Nicky Clough FCA

Nicky is the Insight Training Director who specialises in commercial and financial awareness programmes. Nicky qualified as a Chartered Accountant with an international accountancy firm before moving into learning and development, HR, recruitment and professional education. Nicky specialises in the development and delivery of commercial and financial awareness and business skills training for a wide range of clients. Nicky is experienced in the use of psychometric tools and frequently applies these in the design and facilitation of corporate training and management development programmes.